property management

frequently asked questions

Welcome to RentWorks Property Management!

We appreciate the opportunity to earn your Business. We know you have many companies to choose from for your Property Management needs, but we assure you we are set apart from the competition.

Why Choose RentWorks?

  • Exceptional business relationships with our Clients.
  • No hidden fees EVER!

  • We do not mark-up your maintenance charges. Yes, many companies do this!
  • Friendly and knowledgeable staff ready to treat your home like their own.

  • We have a wide array of qualified vendors on call 24/7 with lowest rates in the industry.

  • We build lasting relationships with our tenants to prolong their stay and reduce vacancy.

  • Payments are sent to you via ACH/Direct Deposit.

  • You have 24/7 online Owner Portal access to view all accounting for your properties.

  • We have a 24/7/365 Maintenance Call Center. No emergency ever goes unanswered.

  • Tenants are required to carry Renters or Liability Insurance.

  • We use state-of-the-art property management software, Appfolio, to effectively manage your properties.

If for any reason we do not exceed your expectations, we will release you from your contract. It’s that simple. Our team at RentWorks is eager to show you how dedicated we are to each one of our clients.

property management

FAQs for Homeowners

Here is an outline of the fees we charge, and the purpose for each:

  • Management Fee – 10% of 1 months rent – to keep your property occupied by a reliable tenant and to handle the dirty work such as 24/7 maintenance management, hunting down rent payments, accounting, answering tenant questions, meetings with owners, property inspections, etc.
  • Leasing Fee/Placement Fee – 75% of 1 months rent – A leasing fee is charged to owners to cover the cost associated with advertising and showing your rental property, reviewing applications, screening tenants, processing lease paperwork, and preparing a property for move-in.
  • Renewal Fee – Flat Fee of $150 – A lease renewal fee is typically less than a leasing fee because it involves renewing/negotiating your current tenant’s lease agreement after reviewing your tenants payment history and other criteria, like reviewing inspections of the property to make sure they are taking good care of the it, reviewing market comp reports, etc.
  • On-boarding Fee: Starts at $350 – An onboarding fee may be charged as a one-time amount to obtain the correct paperwork and properly set up your account. Setup fees can vary depending on how many properties or units exist in your portfolio and may be waived if you provide us with all necessary information.

We will set up a quick video call, if you wish, to meet the team and go over what is needed to properly onboard the property, including all documents needed. Any HOA information that needs to be gathered, how we set you up for direct deposit of payments, how we get keys to the house and set up a time for a hand off if needed. You can ask questions and get to know us during the Intro Call.

We inspect a property upon obtaining keys using our AppFolio Property Manager program. We take photos of each room, appliance, appliance makes and models, anything that needs fixed, or attention and we detail the house at the time of turn over so we have a starting point for any tenant that moves into or occupies the property. The inspection will include photos of each room, the inside and outside of the home and any notes of anything that is observed at the time of the inspection.

– How often should I expect an inspection?
Anytime the property is vacated by a tenant, a RentWorks team member will conduct an inspection for any damages. We will compare prior photos to the current condition of the property.
–You can view your inspection anytime in your AppFolio owner portal listed under Inspections. After the Inspection is performed it will be shared with you in the portal.

We recommend a state of the art lock system at a one time charge of $79 for the lock plus $150 installation for the lock. The Mojo Lock works without internet access to the house so anytime there is a new tenant moving in or out all codes can be changed and accessed by any RentWorks employee or vendor at anytime remotely so we can monitor who has access to the house when it’s vacant. While a tenant is occupying the property the lock codes can be programmed for them, they will also have access to a mobile app to unlock the house whenever needed. Feel free to visit their website to learn more about Mojo Lock.

Appfolio is a property management software that is accessible by Owners, Tenants, Vendors and RentWorks team members. In Appfolio you will find your Owner profile, where you can find financial statements, property information and Inspection reports of your properties. It will also show you important documents including the tenant lease and the ability to make a financial contribution for any repair as needed. You can also keep your profile up to date for RentWorks team members including updated email addresses, emergency contacts (in case there is something happening at your property and we can’t get a hold of you, we need an authorized person we can speak to on your behalf.) The following link will help you to set up your owner portal and navigate all the features of the portal. Upon signing of a management agreement we will email you a link to register