Frequently Asked Questions
Welcome to RentWorks Property Management! We appreciate the opportunity to earn your
We know you have many companies to choose from for your Property Management needs, but
we assure you we are set apart from the competition.
Why Choose Us?
-Exceptional business relationships with our Clients.
-No hidden fees EVER!
-We do not mark-up your maintenance charges. Yes, many companies do this!
-Friendly and knowledgeable staff ready to treat your home like their own.
-We have a wide array of qualified vendors on call 24/7 with lowest rates in the industry.
-We build lasting relationships with our Tenants to prolong their stay and reduce vacancy
– Payments are sent to you via ACH/Direct Deposit.
-You have 24/7 online Owner Portal access to view all accounting for your properties.
-We have a 24/7/365 Maintenance Call Center. No emergency ever goes unanswered
– Tenants are required to carry Renters or Liability Insurance.
– We use state of the art property management software, Appfolio, to effectively manage your
If for any reason we do not exceed your expectations, we will release you from your contract. It’s
that simple. Our team at RentWorks is eager to show you how dedicated we are to each one of
What should I expect when I onboard (list) my house with RentWorks Property
We will set up a quick video call, if you wish, to meet the team and go over what is needed to
properly onboard the property, including all documents needed. Any HOA information that needs
to be gathered, how we set you up for direct deposit of payments, how we get keys to the house
and set up a time for a hand off if needed. You can ask questions and get to know us during the
We inspect a property upon obtaining keys using our AppFolio Property Manager program. We
take photos of each room, appliance, appliance makes and models, anything that needs fixed,
or attention and we detail the house at the time of turn over so we have a starting point for any
tenant that moves into or occupies the property. The inspection will include photos of each
room, the inside and outside of the home and any notes of anything that is observed at the time
of the inspection.
– How often should I expect an inspection?
Anytime the property is vacated by a tenant, a RentWorks team member will
conduct an inspection for any damages. We will compare prior photos to the current
condition of the property.
– You can view your inspection anytime in your AppFolio owner portal listed under
Inspections. After the Inspection is performed it will be shared with you in the portal.
Lock and Key Changes:
We recommend a state of the art lock system at a one time charge of $79 for the lock plus $150
installation for the lock. The Mojo Lock works without internet access to the house so anytime
there is a new tenant moving in or out all codes can be changed and accessed by any
RentWorks employee or vendor at anytime remotely so we can monitor who has access to the
house when it’s vacant. While a tenant is occupying the property the lock codes can be
programmed for them, they will also have access to a mobile app to unlock the house whenever
needed. Feel free to visit their website to learn more about Mojo Lock.
What is Appfolio and how does it work?
Appfolio is a property management software that is accessible by Owners, Tenants, Vendors
and RentWorks team members. In Appfolio you will find your Owner profile, where you can find
financial statements, property information and Inspection reports of your properties. It will also
show you important documents including the tenant lease and the ability to make a financial
contribution for any repair as needed. You can also keep your profile up to date for RentWorks
team members including updated email addresses, emergency contacts (in case there is
something happening at your property and we can’t get a hold of you, we need an authorized
person we can speak to on your behalf.) The following link will help you to set up your owner
portal and navigate all the features of the portal. Upon signing of a management agreement we
will email you a link to register as well.
How do owners get paid? And How often?
Accounting disburses on the 1st of each month and then every subsequent Friday, assuming
the tenant has paid rent and the funds have cleared the bank. It can take up to 10 days for the
rent payment to clear from the time your tenant pays. This can cause fluctuations in
How we communicate with owners? How often will you be contacted?
The majority of the time, if there is nothing going on with your property, you wouldn’t hear from
us. We try to keep communication to a minimum so as not to interrupt your busy life. In the
event we do need to contact you, we try to keep it to a quick email if nothing is urgent. In the
event that something urgent arises, at that time, we will attempt to contact you via phone or text
for an immediate response. The best way to contact us is via email, for anything that is urgent,
please call the office during business hours.
How do we screen tenants? What is the criteria the tenants are screened for?
Tenants are screened by the following criteria, Occupancy guidelines (in accordance to state
laws), Age (any applicant over 18 must apply), Identification (must provide valid photo ID),
Credit, Rental History, Income (must be 2.5x the monthly rent,) Criminal history and multiple
applicants (should a group be applying to live together they will be scored as a group.)
How do tenants submit work orders?
Through the tenant Appfolio portal, tenants are easily able to report any issues that arise in their
home 24/7. If an emergency arises, they can call our 24/7 maintenance hotline and report the
issue and a vendor is set up automatically. During business hours, all work order requests are
evaluated by the RentWorks team and assigned to the proper vendor for immediate dispatch
How will you market my house?
As soon as the house is deemed suitable to rent, it is listed on our website as well as several
popular websites such as Show me the Rent, Abodo, Apartment Advisor, ApartmentLove,
Dwellsy, KeyLasso, Rentler, Uloop, Apartments.com and Apartment lists. For select houses we
will list on the MLS if deemed appropriate.
Generally listings will show on these websites within 24 hours of listing on our website.
How is the RentWorks Lease Agreement different from other management companies?
We hold our tenants accountable to maintain the property in the same condition (or BETTER)
than it was turned in to them
● Utilities are to be paid for by Tenant
● Landscaping maintained by Tenant
● Pest Control provided by Tenant
● 90 Days after the Lease Start Date, Tenants are expected to pay the first $150 of all
maintenance repairs, so long as Florida Law allows us to charge the tenant
How do we work with Vendors for repairs on my home?
Each Vendor that we work with is entered into Appfolio and has the ability to update their own
profile, schedule visits with tenants, enter estimates for repair as well as enter bills after repairs
are made. They have their own Vendor Portal for ease of communication with the RentWorks
team. They can also access important information such as gate codes etc.
How are pets handled?
Each pet at a property is registered and screened through PetScreening.com when they are
approved, a non refundable deposit of $250 will be paid directly to the owner.
What are some of the different types of fees we charge and why do we charge them?
● Management Fee – 10% of 1 months rent – to keep your property occupied by a
reliable tenant and to handle the dirty work such as 24/7 maintenance management,
hunting down rent payments, accounting, answering tenant questions, meetings with
owners, property inspections, etc
● Leasing Fee/Placement Fee – 75% of 1 months rent – A leasing fee is charged to
owners to cover the cost associated with advertising and showing your rental
property, reviewing applications, screening tenants, processing lease paperwork,
and preparing a property for move-in
● Renewal Fee – Flat Fee of $150 – A lease renewal fee is typically less than a
leasing fee because it involves renewing/negotiating your current tenant’s lease
agreement after reviewing your tenants payment history and other criteria, like
reviewing inspections of the property to make sure they are taking good care of
the it, reviewing market comp reports t, etc
● On-boarding Fee: Start at $350 – An onboarding fee may be charged as a one-time
amount to obtain the correct paperwork and properly set up your account. Setup
fees can vary depending on how many properties or units exist in your portfolio and
may be waived if you provide us with all necessary information.
David, I wanted to double thank you for truly taking patient time with me over the phone. At no point did I feel rushed or like you were impatient.
I really appreciated that I felt like you were more than willing to stay on the phone until I was comfortable with my options and a course of action.
That one conversation went a long way.
Christy has been a blessing to work with. She answered ALL of our questions and made us feel confident in trusting them. After just 1 week of listing our home for us we have a renter and we are so excited. Thank you for your efforts at RentWorks!